Modifying Results


Do You Want To Show Fully Matching Products Only?

This option is disabled by default, as it’s typically better to suggest close alternatives than an empty result.

However, if you want to make sure that users only see 100% matching results, you can enable this setting. Use it if you are certain that each path will lead to a match.  This way, you avoid disappointing customers and keep them happy! 😊

If you decide to enable this option, you can either:

  1. Apply the rule for all questions and answers

  2. Apply the rule for selected questions and answers

A new menu will appear, where you can specify the question the rule should be applied to.


OK, But What Is It For?

Let’s imagine that a customer is interested in a very specific product, like an electric bike.  

This setting is useful, if you don’t want to make sure that the digital assistant doesn’t suggest regular bikes (non-electric/push-bikes) in the result view. This is what the setting would look like::



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