Modifying Results

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Do You Want To Show Fully Matching Products Only?

This option is disabled by default, as it’s typically better to suggest close alternatives than an empty result.

However, if you want to make sure that users only see 100% matching results, you can enable this setting. Use it if you are certain that each path will lead to a match.  This way, you avoid disappointing customers and keep them happy! 😊

If you decide to enable this option, you can either:

  1. Apply the rule for all questions and answers

  2. Apply the rule for selected questions and answers

If you will choose a second option then new menu will appear, where you can specify the questions the rule should be applied to.

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OK, But What Is It For?

Let’s imagine that a customer is interested in a very specific product, like an electric bike.  

This setting is useful, if you don’t want to make sure that the digital assistant doesn’t suggest regular bikes (non-electric/push-bikes) in the result view. This is what the setting would look like::

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Filter Out Duplicated Products

Let's imagine that you have multiple occurrences of a single product in your data file, each of them in a different color. To keep the results page clean you might want to show this product only one time. To achieve this you can use the Duplicate Filtering feature.

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In the first line, you can enable this feature and set up the column that should be used to detect duplicated products. If all color versions have the same name - simply select the "name" column.

If you want to disable duplicate removal for specific questions you can do this using the second option. If you want to display all the products (including duplicates) after answering some specific questions - you can select those questions here.

Which property do you want to sort by?

Here you can select properties you want to use to sort the results. If you think that one property might not be enough to fully define the desired sorting methodology you can add as many attributes as you like. Additional sorting parameters will be used for situations when products cannot be sorted using the default attribute.

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